Terms & Conditions

TERMS & CONDITIONS

• Merchant has to pay 100% of the Service charge for every parcel picked regardless of the status “Delivered” or “Returned”.
• Every exchange will be considered as a new parcel. The delivery charge will be applicable for exchange parcels.
• For product weight over 1 (One) KG, additional TK. 20 will be applicable per KG.
• Payment will be made twice a week.
• If the product size is larger than usual, the delivery price will be charged upon negotiation.
• Any issues or disputes regarding service or billing must be communicated & reconciled within 7 days from the service or bills provided to the merchant.

RESPONSIBILITIES OF XPRESS IN TOWN

• Xpress In Town will collect the products from Merchant’s office.
• Xpress In Town will make sure all the products have been delivered to the correct address within the specified time period.
• Xpress In Town will update the Merchant about the delivery of the product on a regular basis.
• Deliveryman will inform Merchant directly from the customer address in case of any return.
• Xpress In Town will make the payment to Merchant’s bank account directly (Twice a week).
• Due to negligence by the Xpress In-Town delivery personnel or any form of mishandling, compensation for any damage to any product will be reimbursed within the range of 50% to a maximum of 75% of the product’s value.
• Xpress In-Town does not provide delivery services for any type of liquid or glass products.
• If any merchant, other than the service agreement with Xpress In-Town, provides liquid or glass products, and if those products incur any damage, Xpress In-Town will not accept any liability.
• If any merchant, outside the service agreement, provides liquid or glass products, and if other products of Xpress In-Town’s incur damage due to those products, the merchant who providing the liquid or glass products will be responsible for the compensation.
• Xpress In Town will not be responsible for any illegal items carrying provided by Merchant as Xpress In Town is not authorized to check inside the sealed box/parcel.

RESPONSIBILITIES OF MERCHANT

• Merchant will fill the pickup sheet according to product and hand over all the products and pick up sheet to the pickup man.
• Merchant will write the correct customer details clearly on the pickup sheet. In lcase of wrong address Xpress In Town will not be liable for any return.
• Merchant will maintain a unique ID for every product and mention it on the pickup sheet.
• For change of product to the same customer, second delivery will be considered as a new delivery. Product ID has to be replaced with a new ID.
• Merchant will check invoices submitted by Xpress In Town to make sure the actual bill amount has been deducted from the collected amount. For any discrepancies Merchant will inform Xpress In Town immediately.
• Merchant will inform Xpress In Town immediately of any complaints received from the customers regarding delivery services.